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NEWS
October 16, 2013 | By Tracy Swartz, @tracyswartz and RedEye
The Ventra Web site may be unavailable or have limited functionality in the early-morning hours of three days this week, the CTA said. VentraChicago.com will undergo maintenance from midnight to 2 a.m. on Thursday, Friday and Saturday. "VentraChicago.com continues to make improvements and updates," CTA spokeswoman Lambrini Lukidis said. CTA riders have reported to RedEye troubles with functions on VentraChicago.com including balance transfer. Others said they did not receive e-mails with usernames to log onto VentraChicago.com to manage their account.
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NEWS
November 20, 2012 | By Tracy Swartz @tracyswartz and RedEye
Going Public has long been an advocate of using 30-day passes to pay for unlimited CTA rides instead of paying per ride because the unlimited passes were such a great deal. Apparently the deal was too good. The CTA proposed Tuesday to hike the cost of one-, three-, seven- and 30-day unlimited passes including Chicago Cards that are used as 30-day passes. Chicago Card users who pay per ride and those who pay with cash would not see an increase, which will take effect Jan. 14 if the CTA board approves the plan.
NEWS
April 16, 2013 | By Tracy Swartz, @tracyswartz and RedEye
The CTA is asking for rider opinion on rail car seating arrangements as it gathers information before selecting a manufacturer for the upcoming 7000-series cars. In a survey e-mailed to some CTA riders this week , the agency asks riders to weigh in on whether they prefer the aisle-facing seats on the new 5000-series rail cars to the standard seating on the older rail cars on the Brown and Blue lines. The CTA also asks riders whether they would rather see the aisle-facing cloth seats on the 5000-series cars or plastic bench seats featured in New York City subway cars.
NEWS
October 9, 2013 | By Tracy Swartz, @tracyswartz and RedEye
The CTA will allow Chicago Card riders to add money to their cards and will sell disposable cards in rail stations for "several weeks," reversing a Monday deadline that ceased those operations, CTA president Forrest Claypool said Wednesday. The CTA is also sending 110,000 transition e-mails to Chicago Card and Chicago Card Plus users, some of whom said they didn't receive these e-mails and said they had difficulty transitioning to Ventra, CTA's new fare payment system. The CTA is also directing Cubic, the Ventra contractor, to triple the number of customer service agents at its call center to nearly 300 workers.
NEWS
September 6, 2013 | By Tracy Swartz, @tracyswartz and RedEye
The CTA said Friday it is working to resolve a glitch that won't allow riders to enter rail stations through some auxiliary entrances after they've tapped their Ventra cards. CTA spokeswoman Tammy Chase said the "very limited number" of issues with some of the 64 high-barrier gates stems from the CTA running two fare collection methods -- Ventra and its current systems -- simultaneously. All CTA riders will be able to use Ventra starting Monday. The CTA is phasing out its other fare collection systems by the end of the year.
NEWS
April 16, 2014 | By Tracy Swartz, @tracyswartz and RedEye
The CTA is closing its sales center Friday as it moves closer to transitioning to Ventra, its new fare payment system. CTA riders have long been able to purchase fare cards at the sales center, which is on the second floor of CTA headquarters at 567 W. Lake St. The CTA is encouraging riders to visit the Ventra customer service center for fare card help, around the corner from headquarters at 165 N. Jefferson St. Riders can still purchase disposable...
NEWS
May 14, 2014 | By Tracy Swartz, @tracyswartz and RedEye
How satisfied are CTA riders with their commute? The CTA is trying to answer that question by surveying nearly 84,000 riders this spring. Last week, the CTA started emailing a 44-question survey about ridership habits and service amenities to about 80,000 riders, CTA spokeswoman Tammy Chase said. The agency said it will hand out nearly 4,000 of these surveys at bus stops and train stations in June. The CTA asks participants how often they ride the CTA and why, and whether they are satisfied with employee performance, personal safety and bus/train cleanliness, among other questions.
NEWS
April 7, 2014 | By Tracy Swartz and RedEye
Call it another case of the Blue Line blues. Just days after the CTA restored Blue Line service between the Rosemont and O'Hare stations following a train crash at O'Hare, the agency shut down service between the Damen and Western stations on the O'Hare line for long-planned work to ease slow zones on that branch. Blue Line riders were shuttled between the Damen and Western stops and Clark/Lake and Western stations from Friday night to early Monday morning. During that time, officials also closed North Avenue between Milwaukee and Hoyne avenues, prompting a reroute of the No. 72 North buses.
NEWS
October 4, 2013 | By Tracy Swartz, @tracyswartz and RedEye
Monday is the first deadline for the CTA's transition to Ventra, its new fare payment system. Starting Monday, CTA riders will not be able to load money onto their Chicago Cards or buy disposable magnetic cards at rail stations. This is not a deadline for Chicago Card Plus users, though, whose cards will continue to autoload until Nov. 14, the last day that Chicago Card Plus can be used on CTA. The CTA said it has finished mailing Ventra cards to Chicago Card Plus users and riders with registered Chicago Cards who have verified their information.
NEWS
October 9, 2013 | By Tracy Swartz, @tracyswartz and RedEye
Good news, CTA riders, you can stop worrying about hurrying to transition to Ventra, the CTA's new fare payment system. The CTA'a announcement Wednesday that it has brought back options for users of the old fare card system has bought you some time. CTA President Forrest Claypool said Ventra is tripling its customer service call center to 300 workers but that may take "several weeks" because the employees have to be trained. Riders should give the CTA some time to do that before switching to Ventra.
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