April 2, 2014 |
CTA riders enrolled in a pre-tax transit program who haven't switched to Ventra must transition by Friday, the CTA said Wednesday. Starting Friday, Chicago Card Plus users who pay for transit using pre-tax funds through their employee benefits will have to use their Ventra cards to access these funds. These programs allow riders to pay for their commute using pre-tax income. "While most employees have made the switch to the modern, account-based fare payment system, the CTA wants to remind the small number of employees still using their Chicago Card Plus cards that the time to switch to Ventra is now," the CTA said in a release.
November 29, 2013 |
The CTA has sent questionnaires to riders still using their Chicago Card Plus cards to solicit feedback on why they have not switched to Ventra, the CTA's controversial new fare payment system. The questionnaires, which ask participants if they have received the Ventra card and why they haven't activated it yet, are accompanied by tips on how to activate the cards. "The goal is to solicit ongoing feedback so that based on any number of answers provided, the CTA can then better assist customers with the information they need to complete the activation process," CTA spokeswoman Catherine Hosinski said in an e-mail.
October 3, 2013 |
Chantal Sudbrack moved from Chicago to Cleveland four years ago and now only visits this city to see her family four to five times a year. The next time she comes to Chicago, she'll have a variety of ways to pay for transit. This past weekend, she received 274 Ventra cards in the mail to her Cleveland address. "My postman has been laughing," said Sudbrack, who said she has held onto her Chicago Card for her Chicago visits and verified her address to Ventra. Sudbrack, 38, is one of a few people who told RedEye they received dozens of Ventra cards after receiving multiple emails from Ventra, the CTA's new fare payment system, the weekend of Sept.
September 24, 2013 |
To celebrate its new location at the Belmont Brown and Red Line station, Dunkin' Donuts is offering a 10 percent discount for items purchased Tuesday only at that location if customers show a Ventra card. Ventra is the CTA's new fare payment system that became available to the public Sept. 9. Chicago Public Schools and university students and CTA employees were the first to get the cards. The CTA said last week it has finished mailing cards to riders who have a Chicago Card Plus and filled out appropriate paperwork.
October 7, 2013 |
Turns out, the waiting is not the hardest part. Some Chicago Card users said they finally received their Ventra cards in the mail but had difficulty activating and then registering their cards online because they never received Ventra emails telling them their usernames and passwords. Sarah McClain, 30, of Lakeview, said she received her Ventra card last week. She said she was able to activate the card but not register it because she didn't receive the Ventra email. Megan Brady, 32, of Old Irving Park, was in a similar situation.
December 2, 2013 |
When the CTA contacted Jeremy Capp late last month to ask why he had not yet transitioned to Ventra, the Bucktown resident told the CTA he was not planning to activate his Ventra card until the “last possible second.” Capp said he has had his Ventra card for months but has been waiting to switch from his Chicago Card Plus until Ventra vendor Cubic Transportation Systems worked out the glitches. “I was annoyed that they were making me get a new card when the one I had already did exactly what Ventra was going to do,” Capp, 35, told Going Public.
October 30, 2013 |
The CTA today will begin e-mailing 53,000 riders enrolled in pre-tax transit benefits programs reminding them to activate their Ventra card so they can use their November benefits, the agency said today. Starting Friday, benefits from these programs, which enable riders to purchase their CTA passes with pre-tax money, will load onto Ventra cards. For those who have not yet activated their Ventra cards, the CTA will allow these riders to continue to use their Chicago Cards until Nov. 15. For riders in benefits programs who continue to use their Chicago Cards after Thursday, the transactions will post to their Ventra cards.
October 28, 2013 |
November isn't just for changing leaves - it's also a time for CTA transitions, from Ventra to construction on the Purple and Green lines. Here are the important transit dates for this week and next month. > > Tuesday: The Illinois Department of Transportation is hosting an event about reconstructing the Eisenhower Expressway and potentially upgrading adjacent Blue Line stations. The town hall will be 7:30-9 p.m. at Gwendolyn Brooks Middle School, 325 S. Kenilworth Ave., in Oak Park.
September 3, 2013 |
The CTA today logged its 1 millionth Ventra card tap as it continues to usher in its new fare payment system. The CTA began officially using the system last month and it is now available to Chicago area university students, Chicago Public Schools students, CTA employees and some Chicago Card Plus users. All CTA and Pace riders will be able to use Ventra on Sept. 9. "With just six days until Ventra is fully available to all CTA and Pace customers, hitting the 1-million mark underscores how quickly customers are taking to the new Ventra system," CTA spokeswoman Tammy Chase told RedEye by e-mail.
October 31, 2013 |
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service. The CTA voided an early October transition deadline to stop disposable card sales in rail stations and Chicago Card refills because of customer service problems. Riders complained of long call waits and hang-ups on Ventra's customer service line, (877) 669-8368. CTA President Forrest Claypool directed to Cubic, its contractor for the new Ventra fare payment system, in early October to triple its representatives from 100 to 300. At the time, Claypool said it would take "several weeks" to train new representatives.