December 5, 2011 |
Everyone's used to characters on the CTA. Now the CTA is using characters - about 140 of them - to its advantage. The CTA on Thursday celebrated the one-month anniversary of its Twitter and Facebook accounts. Since it launched its social media presence on Nov. 1, the CTA has garnered more than 3,400 Twitter followers and more than 4,700 likes on its Facebook page. "We believe this is a valuable resource for customers," said Brian Steele, the new CTA director of communications and media relations, who regularly updates the agency's social media outlets with a few other CTA employees.
May 26, 2014 |
If you were given an unlimited-use Ventra card for free, how often would you ride the CTA? If you're CTA board chairman Terry Peterson, the answer would be 17 times in eight months. If you're veteran CTA board member Alejandro Silva, it would be five times. If you're longtime CTA board member Rev. Charles Robinson, it would be zero times. About half of the seven-member CTA board rode the system regularly from August to April, according to information Going Public obtained through a Freedom of Information Act request for the number of times CTA board members and officials used their CTA-issued Ventra cards in the eight-month period following the inception of CTA's new fare payment system.
October 9, 2013 |
The CTA will allow Chicago Card riders to add money to their cards and will sell disposable cards in rail stations for "several weeks," reversing a Monday deadline that ceased those operations, CTA president Forrest Claypool said Wednesday. The CTA is also sending 110,000 transition e-mails to Chicago Card and Chicago Card Plus users, some of whom said they didn't receive these e-mails and said they had difficulty transitioning to Ventra, CTA's new fare payment system. The CTA is also directing Cubic, the Ventra contractor, to triple the number of customer service agents at its call center to nearly 300 workers.
November 4, 2013 |
Farewell, Chicago Cards. For nearly a decade, those blue and yellow plastic squares have been the way thousands of CTA riders have paid their fares. They were not always reliable - some were known to fall apart after normal wear and tear - but you didn't have to take them out of your wallet to tap, as you have to do now with Ventra. And soon, they will be extinct. Ventra, the CTA's new fare payment system, is replacing Chicago Cards Nov. 15. But what to do with your defunct Chicago Card?
April 27, 2014 |
For three years, Brittney Lane has been in a relationship that works. The Logan Square resident said she has never felt disappointed or frustrated, since her significant other is drama-free and dependable. (For the record, her boyfriend disapproves of this union.) No matter, because Lane is headed for a breakup. Next month, she has to part with her beloved Chicago Card Plus. "I've had no problems at all with my Chicago Card," said Lane, 25. "I am very attached to it I guess -- as much as a person can be attached to their transit card.
October 22, 2013 |
The CTA last week began calling Chicago Card users reminding them about the transition to Ventra, the CTA's new fare payment system. Customer service representatives have been calling Chicago Card Plus and registered Chicago Card users who have been sent activation information but have not yet activated their Ventra cards. "If they need help with activation, they'll be provided guidance on how to activate their card," CTA spokeswoman Tammy Chase said in an e-mail. "If they need help retrieving their username, they'll get help with that as well.
June 25, 2013 |
The CTA will launch its new payment system Ventra in August, the agency said Tuesday. In August, Chicago Card Plus users, registered Chicago Card users and students participating in the CTA's U-Pass schools program will be able to transition to Ventra. In September, all CTA riders will be able to use Ventra, the agency said. The CTA will accept Chicago Cards and other passes through the end of the year. Ventra will replace the current Chicago Card system. The CTA also is phasing out its disposable passes.
January 19, 2014 |
It's time for change, Chicago. Or rather, it's time for Ventra. Change, tokens, magnetic stripe cards, Chicago Cards - the CTA's been there, done that over the past 50 years. Now Ventra is set to completely replace magnetic stripe and Chicago Cards likely sometime soon (though cash still will be accepted on buses). Fare payment system changes are rare, and the transition to Ventra hasn't been smooth. Ventra was supposed to replace Chicago Cards and magnetic stripe cards last year, but the CTA relaxed those deadlines so glitches could be fixed.
October 4, 2013 |
Starting Monday, Chicago Card users can not load money onto their card while disposable card users cannot buy these cards at rail stations. This deadline, the first in the transition to the CTA's new fare payment system Ventra, does not affect Chicago Card Plus users, who can still autoload their card with value until Nov. 15. Here are some tips to navigate you through the transition Monday. > > Expect longer lines at rail stations. The CTA has replaced the Chicago Card and unlimited pass vending machines with Ventra machines, which may prompt confusion.
September 27, 2013 |
More than 500,000 CTA riders have registered Ventra cards, the CTA said Friday, as a November deadline looms for Chicago Card riders to make the switch. The CTA said it finished mailing out Ventra cards last week to Chicago Card Plus riders who verified mailing addresses. The agency this week was mailing cards to 50,000 registered Chicago Card riders. It's supposed to take seven to 10 business days for riders to receive the card. Ventra became available to all riders Sept. 9. The agency said Ventra taps last week made up 22 percent of all CTA and Pace rides.