Forrest Claypool (Jose M. Osorio/Chicago…)
In May, the CTA shut down Brown, Purple and Red line train service during rush hour on the North Side so firefighters could battle a blaze at Roy's Furniture near the Fullerton stop.
During the shutdown, riders reported conflicting instructions from CTA employees—one example of a few recent communication breakdowns CTA President Forrest Claypool identified as a problem in a sitdown interview with RedEye shortly after the incident.
To improve communication with riders, the CTA is moving toward an audio system the agency says will provide clearer announcements at rail stations.
The system, installed at the new Oakton Yellow Line station and Morgan Green and Pink line stop, features smaller but more numerous speakers to better concentrate sound, the CTA said.
The speakers, mounted on canopies, point downward to focus the sound onto the platform, according to the agency.
The CTA said it plans to install the speakers at the other 143 stations over the next two years.
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